Writing a Business Letter of Complaint

Competency A: Find and use Information

Task group A1: Read continuous text

Level: 1

At this level, learners: Read brief texts to locate specific details

Performance Descriptors
(Please note that not all might apply)

The learner:
•    Decodes words and makes meaning of sentences in a single text
•    Reads short texts to locate a single piece of information
•    Follows the sequence of events in straightforward chronological texts
•    Follows simple, straightforward instructional texts
•    Identifies the main idea in brief texts
•    Requires support to identify sources and to evaluate and integrate information

Task Descriptors
(Please note that not all might apply)

•    Scope of task is limited
•    Involves one text
•    Is up to one paragraph in length
•    Contains common, familiar vocabulary
•    Has a familiar context
•    Addresses concrete, day-to-day topics
•    Has a highly explicit purpose

Text Types:
Instructional, descriptive, narrative, and brief informational texts

Examples:
•    Notes
•    Simple directions
•    Instructions
•    Brief emails
•    Simple narratives

ESKARGO:

Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario - A1.1

Competency B: Communicate Ideas and Information
Task Group B2: Write continuous text
Level: 3

At this level, learners: Write longer texts to present information, ideas, and opinions

Performance Descriptors

The learner:

• Writes texts to present information, summarize, express opinions, present arguments, convey ideas, or persuade
• Manages unfamiliar elements (e.g. vocabulary, context, topic) to complete tasks
• Selects and uses vocabulary, tone, and structure appropriate to the task
• Organizes and sequences writing to communicate effectively
• Uses a variety of vocabulary, structures, and approaches to convey main ideas with supporting details

Task Descriptors

• Scope of task may not be clearly defined
• Content of writing may be non-routine
• Addresses a familiar and unfamiliar audience
• Uses conventions of formality, such as tone, appropriate to the occasion, intent, and content
• Is up to a few pages long
• Requires organization to support the message (e.g. paragraphs, headings, sub-headings)
• May include unfamiliar elements (e.g. vocabulary, context, topic)
• May contain specialized vocabulary

Text types:
instructional, descriptive, narrative, informational, and persuasive texts

Examples:

• Letters
• Reports
• Essays

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B2.3