Write a Business Letter of Refusal

Competency A: Find and Use Information

Task Group A1: Read continuous text

Level: 2

At this level, learners: Read texts to locate and connect ideas and information

Performance Descriptors

The learner:
•    Makes connections between sentences and between paragraphs in a single text
•    Scans text to locate information
•    Locates multiple pieces of information in simple texts
•    Reads more complex texts to locate a single piece of information
•    Makes low-level inferences
•    Follows the main events of descriptive, narrative, and informational texts
•    Obtains information from detailed reading
•    Begins to identify sources and evaluate information

Task Descriptors

•    Scope of task is clearly defined
•    Involves one text
•    Is one paragraph or longer
•    May include unfamiliar elements (e.g. vocabulary, context, topic)

Text types:
instructional, descriptive, narrative, and informational texts

Examples:     

• Letters
• Emails
• Notices

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario - A1.2

Competency B: Communicate Ideas and Information
Task Group B2: Write continuous text
Level:2

At this level, learners: Write texts to explain and describe information and ideas

Performance Descriptors

The learner:

• Writes texts to explain or describe
• Conveys intended meaning on familiar topics for a limited range of purposes and audiences
• Begins to sequence writing with some attention to organizing principles (e.g. time, importance)
• Connects ideas using paragraph structure
• Uses a limited range of vocabulary and punctuation appropriate to the task
• Begins to select words and tone appropriate to the task
• Begins to organize writing to communicate effectively

Task Descriptors

• Scope of task is clearly defined
• Content of writing is routine
• Addresses a familiar or unfamiliar audience
• Requires a degree of formality, such as appropriate tone
• Is one paragraph or longer
• Requires organization to support the message (e.g. sentence order, paragraphs)
• May include unfamiliar elements (e.g. vocabulary, context, topic)

Text types:
instructional, descriptive, narrative, and informational texts

Examples:

• Emails
• Brief letters
• Notices

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B2.2

Competency B: Communicate Ideas and Information
Task Group B3: Complete and create documents
Level: 1

At this level, learners: Create very simple documents to display and organize a limited amount of information

Performance Descriptors

To complete documents, the learner:

• Makes a direct match between what is requested and what is entered
• Makes entries using familiar vocabulary

To create documents, the learner:

• Follows conventions to display information in lists, labels, simple forms, signs (e.g. images support the message, text is legible)
• Organizes lists to suit purpose (e.g. chronologically, alphabetically, numerically, sequentially)
• Includes titles where required
• Uses labels and headings to organize content
• Presents text and numbers below one or more headings in lists

Task Descriptors

• Scope of task is limited
• Involves one document up to a page in length
• Has a very simple format
• Requires few entries
• Contains clearly labeled entry fields
• Entries require common, familiar vocabulary
• Has a familiar context
• Addresses concrete, day-to-day topics
• Has a highly explicit purpose
• Documents at this level may require entering up to one paragraph of text

Examples:

• Lists
• Labels
• Simple forms
• Cheques
• Signs

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B3.1

Competency D: Use Digital Technology
Level: 2
At this level, learners: Perform well-defined, multi-step digital tasks

Performance Descriptors
The learner:

• Selects and follows appropriate steps to complete tasks
• Locates and recognizes functions and commands
• Makes low-level inferences to interpret icons and text
• Begins to identify sources and evaluate information
• Performs simple searches using keywords (e.g. Internet, software help menu)

Task Descriptors

• Scope of task is clearly defined
• May include unfamiliar elements (e.g. vocabulary, context, topic)
• Requires multiple steps to complete
• Requires the use of a limited range of features and options
• May be completed in more than one way; each way has a set procedure
• Uses a simple format
• Contains text, icons, or both
• Text and icons required to complete tasks are easy to interpret
• May contain distracting information
• Interface offers a variety of options through menus

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – D.2