Le service à la clientèle

Competency A: Find and Use Information
Task Group A3: Extract information from films, broadcasts and presentations
The tasks in this task group are not rated for complexity

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – A3

Competency D: Use Digital Technology
Level: 2
At this level, learners: Perform well-defined, multi-step digital tasks

Performance Descriptors
The learner:

• Selects and follows appropriate steps to complete tasks
• Locates and recognizes functions and commands
• Makes low-level inferences to interpret icons and text
• Begins to identify sources and evaluate information
• Performs simple searches using keywords (e.g. Internet, software help menu)

Task Descriptors

• Scope of task is clearly defined
• May include unfamiliar elements (e.g. vocabulary, context, topic)
• Requires multiple steps to complete
• Requires the use of a limited range of features and options
• May be completed in more than one way; each way has a set procedure
• Uses a simple format
• Contains text, icons, or both
• Text and icons required to complete tasks are easy to interpret
• May contain distracting information
• Interface offers a variety of options through menus

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – D.2