Our Changing Workplace

Competency B: Communicate Ideas and Information
Task Group B1: Interact with others
Level: 2

At this level, learners: Initiate and maintain interactions with one or more persons to discuss, explain, or exchange information and opinions

Performance Descriptors

The learner:

• Shows an awareness of factors that affect interactions, such as differences in opinions and ideas, and social, linguistic, and cultural differences
• Demonstrates some ability to use tone appropriately
• Uses strategies to maintain communication, such as encouraging responses from others and asking questions
• Speaks or signs clearly in a focused and organized way
• Rephrases to confirm or increase understanding
• Uses and interprets non-verbal cues (e.g. body language, facial expressions, gestures)

Task Descriptors

• Scope of task is clearly defined
• Involves one or more persons
• Can vary in length
• Addresses a familiar or unfamiliar audience
• May include unfamiliar elements (e.g. vocabulary, context, topic)
• Has a clear, well-defined purpose
• Is informal

Interaction Types:

• Share ideas and information
• Exchange opinions
• Explain and discuss ideas

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B1.2

Competency F: Engage With Others
The following performance descriptors are not organized by levels; however, descriptors have been provided because they are indicators of learners’ readiness to make successful transitions.

Performance Descriptors

Collaboration:
The learner:

• Understands one’s role; seeks clarification as required
• Recognizes roles of others
• Acknowledges/identifies responsibilities
• Accepts one’s share of responsibilities
• Acknowledges and accepts others’ perspectives
• Adapts behaviour to the demands of the situation
• Shows an awareness of group dynamics
• Meets group expectations (e.g. is prepared to participate, meets deadlines)
• Demonstrates tolerance and flexibility
• Demonstrates a willingness to help others
• Makes contributions that take into account one’s strengths and limitations

Conflict Resolution:
The learner:

• Recognizes areas of agreement and disagreement
• Identifies options for resolving disagreements
• Contributes to finding a mutually agreeable resolution
• Takes actions to resolve the conflict

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – F