Using a Business Document

Competency A: Find and Use Information
Task Group A2: Interpret documents
Level: 3
At this level, learners:
Interpret somewhat complex documents to connect, evaluate, and integrate information

Performance Descriptors

The learner:

• Performs complex searches using multiple search criteria
• Manages unfamiliar elements (e.g. vocabulary, context, topic) to complete tasks
• Integrates several pieces of information from documents
• Compares or contrasts information between two or more documents
• Uses layout to locate information
• Identifies the purpose and relevance of documents
• Begins to recognize bias in displays, such as graphs
• Makes inferences and draws conclusions from information displays
• Identifies sources, evaluates and integrates information

Task Descriptors

• Scope of task may not be clearly defined
• May involve more than one document
• Uses a somewhat complex format
• Displays many categories of information
• Contains sub-headings or subparts
• Can vary in length
• May include unfamiliar elements (e.g. vocabulary, context, topic)
• May contain specialized vocabulary
• Documents at this level may contain a paragraph or more of text

Examples:

• Forms
• Tables
• Timelines
• Graphs
• Maps
• Flow charts

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – A2.3

Competency B: Communicate Ideas and Information
Task Group B1: Interact with others
Level: 2

At this level, learners: Initiate and maintain interactions with one or more persons to discuss, explain, or exchange information and opinions

Performance Descriptors

The learner:

• Shows an awareness of factors that affect interactions, such as differences in opinions and ideas, and social, linguistic, and cultural differences
• Demonstrates some ability to use tone appropriately
• Uses strategies to maintain communication, such as encouraging responses from others and asking questions
• Speaks or signs clearly in a focused and organized way
• Rephrases to confirm or increase understanding
• Uses and interprets non-verbal cues (e.g. body language, facial expressions, gestures)

Task Descriptors

• Scope of task is clearly defined
• Involves one or more persons
• Can vary in length
• Addresses a familiar or unfamiliar audience
• May include unfamiliar elements (e.g. vocabulary, context, topic)
• Has a clear, well-defined purpose
• Is informal

Interaction Types:

• Share ideas and information
• Exchange opinions
• Explain and discuss ideas

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B1.2