Using a Business Document
Using a Business Document
Review a Credit Application to see if all necessary information has been given and decide if a follow up call to the customer is necessary. The learner will also review this information with the practitioner to explain their decision.
A2. Interpret documents
Competency A: Find and Use Information
Task Group A2: Interpret documents
Level: 3
At this level, learners:
Interpret somewhat complex documents to connect, evaluate, and integrate information
Performance Descriptors
The learner:
- Performs complex searches using multiple search criteria
- Manages unfamiliar elements (e.g. vocabulary, context, topic) to complete tasks
- Integrates several pieces of information from documents
- Compares or contrasts information between two or more documents
- Uses layout to locate information
- Identifies the purpose and relevance of documents
- Begins to recognize bias in displays, such as graphs
- Makes inferences and draws conclusions from information displays
- Identifies sources, evaluates and integrates information
Task Descriptors
- Scope of task may not be clearly defined
- May involve more than one document
- Uses a somewhat complex format
- Displays many categories of information
- Contains sub-headings or subparts
- Can vary in length
- May include unfamiliar elements (e.g. vocabulary, context, topic)
- May contain specialized vocabulary
- Documents at this level may contain a paragraph or more of text
Examples:
- Forms
- Tables
- Timelines
- Graphs
- Maps
- Flow charts
ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – A2.3
B1. Interact with others
Competency B: Communicate Ideas and Information
Task Group B1: Interact with others
Level: 2
At this level, learners: Initiate and maintain interactions with one or more persons to discuss, explain, or exchange information and opinions
Performance Descriptors
The learner:
- Shows an awareness of factors that affect interactions, such as differences in opinions and ideas, and social, linguistic, and cultural differences
- Demonstrates some ability to use tone appropriately
- Uses strategies to maintain communication, such as encouraging responses from others and asking questions
- Speaks or signs clearly in a focused and organized way
- Rephrases to confirm or increase understanding
- Uses and interprets non-verbal cues (e.g. body language, facial expressions, gestures)
Task Descriptors
- Scope of task is clearly defined
- Involves one or more persons
- Can vary in length
- Addresses a familiar or unfamiliar audience
- May include unfamiliar elements (e.g. vocabulary, context, topic)
- Has a clear, well-defined purpose
- Is informal
Interaction Types:
- Share ideas and information
- Exchange opinions
- Explain and discuss ideas
ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B1.2