Cancelling and Rescheduling a Workshop
Cancelling and Rescheduling a Workshop
Use proper phone etiquette to cancel and reschedule a workshop. Use a calendar to reschedule and understand appointment times
A2. Interpret documents
Competency A: Find and Use Information 
Task Group A2: Interpret documents
Level: 2
At this level, learners: Interpret simple documents to locate and connect information
Performance Descriptors 
The learner:
- Performs limited searches using one or two search criteria
 - Extracts information from tables and forms
 - Locates information in simple graphs and maps
 - Uses layout to locate information
 - Makes connections between parts of documents
 - Makes low-level inferences
 - Begins to identify sources and evaluate information
 
Task Descriptors
- Scope of task is clearly defined
 - Involves one document
 - Uses a simple format
 - Displays a limited amount of information
 - Is typically up to one page in length
 - May include unfamiliar elements (e.g. vocabulary, context, topic)
 - Documents at this level may contain a paragraph or more of text
 
Examples:
- Forms
 - Tables
 - Simple graphs
 - Street maps
 - Simple flow charts
 - Floor plans
 
ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – A2.2
B1. Interact with others
Competency B: Communicate Ideas and Information 
Task Group B1: Interact with others
Level: 2
At this level, learners: Initiate and maintain interactions with one or more persons to discuss, explain, or exchange information and opinions
Performance Descriptors
The learner:
- Shows an awareness of factors that affect interactions, such as differences in opinions and ideas, and social, linguistic, and cultural differences
 - Demonstrates some ability to use tone appropriately
 - Uses strategies to maintain communication, such as encouraging responses from others and asking questions
 - Speaks or signs clearly in a focused and organized way
 - Rephrases to confirm or increase understanding
 - Uses and interprets non-verbal cues (e.g. body language, facial expressions, gestures)
 
Task Descriptors
- Scope of task is clearly defined
 - Involves one or more persons
 - Can vary in length
 - Addresses a familiar or unfamiliar audience
 - May include unfamiliar elements (e.g. vocabulary, context, topic)
 - Has a clear, well-defined purpose
 - Is informal
 
Interaction Types:
- Share ideas and information
 - Exchange opinions
 - Explain and discuss ideas
 
ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B1.2
B3. Complete and create documents
Competency B: Communicate Ideas and Information 
Task Group B3: Complete and create documents
Level: 2
At this level, learners: Use layout to determine where to make entries in simple documents
Performance Descriptors
The learner:
- May draw on additional simple sources, such as a list
 
To complete documents, the learner:
- Uses layout to determine where to make entries
 - Begins to make some inferences to decide what information is needed, where and how to enter the information
 - Makes entries using a limited range of vocabulary
 - Follows instructions on documents
 
To create documents, the learner:
- Follows conventions to display information in simple documents (e.g. use of font, colour, shading, bulleted lists)
 - Sorts entries into categories
 - Displays one or two categories of information organized according to content to be presented
 - Identifies parts of documents using titles, row and column headings, and labels
 
Task Indicators
- Scope of task is clearly defined
 - Involves one document up to two pages in length
 - Has a simple format
 - Requires multiple entries
 - May contain entry fields that are not clearly labeled
 - May include unfamiliar elements (e.g. vocabulary, context, topic)
 - Documents at this level may require entering a paragraph or more of text
 
Examples:
- Forms
 - Tables
 - Hand-drawn maps
 - Floor plans
 
ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – B3.2
